The Everset

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Unfortunately, our system only allows one payment method per customer account. This includes accounts that want to place a new order for a different address. If you'd like to place multiple orders using different payment methods for each, please crea

Can I use more than one payment method?

Billing and Fees

Do product prices include sales tax?

When will I be charged each month?

Do you have a monthly minimum?

Is there a fee to add or return an item during my active rental term?

Is there a fee for orders outside NYC?

What if I miss a payment?

Is there a delivery, assembly or pick up fee?

Do you prorate payments?

Why was I charged a second time if I haven't received my delivery yet?

What if I were to extend my term between your 14 and 24 month options?

Is your furniture always new?

Are your mattresses new?

Can I buy the furniture without renting?

Where does your furniture come from?

Do you donate or recycle your furniture?

Our Furniture

Can I swap items at the end of my rental term?

Can I add or remove items from my order prior to delivery?

Do I need to reserve the elevator in my building? Can you help with this?

What if an item doesn't fit into my building or home?

What should I expect on my delivery day?

Do I need to be present for delivery?

Will you remove my Everset mattress at the end of my rental term?

Are deliveries and pick ups included?

How do I schedule my delivery date?

How quickly can I get my furniture?

How will I know when your team has arrived?

Should I tip the delivery team?

Are there delivery or pick up fees for NYC customers?

Can I have different expiration dates for items in my order?

How much notice should do I need to provide when requesting a pick up?

Will all of my items arrive together?

Do you deliver to walk ups?

Can I add an item to my order after delivery?

What if I need to return my furniture early?

What if my building requires a Certificate of Insurance (COI)? Can you help with this?

I placed an order. Now what happens?

What if I miss a scheduled appointment?

Will The Everset hang or mount my furniture?

What if I don't like all or some of the furniture when it arrives?

How do you assess damage when furniture is returned?

What if I need to reschedule my appointment?

Delivery, Pick Ups and Swaps

Can I transfer my account to someone else?

What if I need to move during my rental term?

What if I need to extend my term?

How do I update my billing information?

Can I place an order for someone else?

Customer Accounts

Who is The Everset?

Which areas do you serve?

When is your support team available?

Can I rent for fewer than 3 months?

Does The Everset offer staging services?

Can I use The Everset for my AirBnB?

How does renting with The Everset work?

Can I rent for my artist space or photoshoot?

Can I place an order for my office?

General

Can I view your furniture rental agreement?

Legal

Can I use more than one payment method?Updated 2 years ago